Dermstore
2.8/5.00 - based on 5 reviews
Cesar Reynolds
Oh man! I got "the Black Friday sale" postcard in the mail. "Up to 30% off)**** Some exclusions. Then I signed up for texting from Dermstore. Supposedly, 15% off. Try to place an order with "The Codes" and they are not accepted!! I went on the Chat and the said to place the order and they would issue a credit. Sooo, I went to place the order and lose the first chat. Go back with another chat... Ended up placing the order. I will see what I am actually charged.
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Hi,
We are so thankful you decided to contact us. We are so sorry that our services doesn't match your expectations so we, therefore, are making efforts to improve them. All we need is your patience. We are looking forward to a productive relationship with you.
Thanks
Lorenzo Burns
I am upset by your marketing. You offered a 30% discount. However, you don't say which products are excluded. I had a long live chat and was told I would be refunded the 30% once my account was charged. I screen shot my chat. Was told it wouldn't be necessary you would send me a copy of the chat. I didn't receive it. What needs to happen for my card to be credited the 30%?
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Cory Stokes
I opened my Obagi Medical Professional C Serum 10% yesterday and put the dropper into the bottle. I tightened the cap so it would not leak, but when I went to use it this morning, I noticed it had been leaking in my drawer. I lost about 1/3 of my product. When I looked closer, I noticed that the rubber part of the dropper was not sealed completely and had been leaking. I was so disappointed. I reached out to Customer service and talked to them about the issue and they are sending a replacement bottle. I wasn't sure what to expect when I reached out, but they were so easy to work with. Definitely purchase from the again!
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Hector Rios
I saw the bad reviews after I had placed my Elta md order and I was pretty scared it wouldn't come! But nope— it came in like 3 days or something — super easy. So no complains here! Maybe they got better about it!
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Abraham Scott
I placed my order on Sunday, Aug 21. I'm still waiting for its delivery. DHL keeps changing the delivery date. Also, the refund I requested hasn't come through. Dermstore has changed their promise to me, originally saying I would be reimbursed in 3 - 5 days, then saying 3 - 8 days.
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Dermstore
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Website
https://www.dermstore.com/
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